Medical Assistance
Health concerns should never overshadow a journey. Our medical assistance service ensures that expert help is always within reach — whether you need a physician referral, prescription support, or emergency coordination.
English-Speaking Physician Referrals
We maintain a network of trusted, English-speaking doctors and clinics in every major port city along the Rhine, Main, and Danube. A single call connects you with the right professional, fast.
Prescription Assistance
Lost or forgotten medication? We liaise with local pharmacies and, where necessary, arrange for a physician to issue a local prescription so you're never without what you need.
Travel Insurance Liaison
Dealing with insurance paperwork while unwell is the last thing you need. We handle the communication with your insurer — gathering documentation, submitting claims, and following up on your behalf.
Frequently Asked Questions
Is this service available 24 hours a day?
Yes. Our medical assistance line operates around the clock, every day of the year. In a genuine emergency, we also coordinate with local emergency services.
Do I need to have travel insurance to use this service?
No. We assist all CruiseRMD clients regardless of insurance status. We strongly recommend comprehensive travel insurance, and can recommend trusted providers.
What if I need to be repatriated?
In serious cases requiring medical repatriation, we coordinate with your insurer and the relevant authorities to arrange safe transport home as quickly as possible.